Every item we list has already been through inspection — packaging, physical condition, completeness and functionality are each assessed and recorded before a price is set. That work is what the grade summarises. But knowing what we checked helps you read a listing properly, whether you are buying from us or from anyone else.
Packaging first. Is the box sealed, opened, or gone? This is not about presentation; it tells you how much of the item history is verifiable. A sealed box means the contents were never handled. An opened one means somebody looked, and the listing should say what they found.
Physical condition next, and be specific about where the damage is. A dent on a visible surface and a dent on a base panel have the same description and completely different consequences. Our photos are of the actual unit for exactly this reason — stock images cannot show you where the mark is.
Completeness. What should be in the box, and what is? Cables, remotes, mounting hardware, manuals. A missing manual is a download. A missing proprietary power supply can cost more than the item. If a listing does not state completeness, treat it as unknown rather than complete.
Functionality last, because it overrides everything above. A flawless-looking unit that fails a power-on test is a salvage item, and we grade it D no matter how clean it is. When you receive an item, test the primary function first and the accessories second — within the 3-day return window, which applies to grades A, B and C.
The short version: sealed or opened, damaged where, complete or missing what, works or does not. Four questions. A listing that answers all four is one you can buy from confidently; a listing that answers none is a gamble regardless of the discount.
